Terms & Conditions

Ski Hire NZ

These Terms & Conditions apply to all rental and retail services provided by Ski Hire NZ. By hiring equipment or purchasing products from us, you agree to the terms outlined below.

1. Rental Loss & Damage Policy

All rental prices include a basic damage cover. This cover applies to normal, repairable damage that may occur during standard use of the equipment.

What Is Covered

The following are included in the rental damage cover:

• Basic tuning and P-Tex repairs
• Edge sharpening and tuning
• Base patches
• Minor core shots
• General wear and tear from normal use

Additional Damage Costs

If equipment is damaged due to misuse but can still be repaired, a minimum full tune fee may be charged.

Lost or Non-Repairable Equipment

If rental equipment is lost, stolen, or damaged beyond repair, the customer is responsible for paying the full replacement cost of that item.

Examples of non-repairable damage include:

• Excessive base damage from rocky or off-piste terrain
• Snapped skis or snowboards
• Cracked top sheets

If damage is confirmed as a manufacturing fault and approved under supplier warranty, no charge will apply to the customer.

Normal wear and tear will never incur an extra charge.

2. Refund, Amendment & Cancellation Policy

Cancellations

Cancellations made more than 48 hours before pickup are eligible for a refund, minus a $25 administration fee.

Cancellations made within 48 hours of pickup will incur a $50 administration fee.

Third-Party Bookings

Bookings made through third-party providers are subject to their own refund policies. Ski Hire NZ cannot issue refunds for these bookings.

Amendments

All booking changes or cancellations must be made at least 48 hours before the pickup date.

Online Bookings

To guarantee availability, online bookings must be completed no later than 48 hours before pickup.

Discount Codes

Only one discount code per booking may be used, and it must be applied at the time of booking.

3. Personal Liability & Injury Disclaimer

Snowsports such as skiing and snowboarding involve inherent risks. By hiring equipment from Ski Hire NZ, the customer (“the Hirer”) agrees to the following:

• The Hirer confirms that all personal information provided is accurate and complete.
• Equipment settings, including bindings, are adjusted based on the information supplied by the Hirer.
• The Hirer understands that bindings may not release in all conditions or circumstances.

Ski Hire NZ, its staff, affiliates, and agents do not guarantee the safety of the Hirer or any third party.

The Hirer accepts full responsibility for:

Any injury, loss, or damage resulting from the use of hired equipment
Any injury or damage caused to third parties

Any outstanding charges not paid at the time of return may be charged later to the Hirer’s credit card.

4. Children’s Age Classification

Rental pricing for children is based on age:

• Youth: Ages 7 to 17
• Kids: Ages 6 and under

If an incorrect age category is selected, Ski Hire NZ reserves the right to adjust the pricing accordingly.

5. Equipment Exchange (Swap Policy)

Premium Rental Packages

Customers hiring Premium equipment may:

• Swap skis or snowboards to suit changing snow conditions
• Receive a FREE wax service after the third rental day
• Switch between skis and snowboards at no extra charge

Please note: Swapped equipment is not held in storage, and availability cannot be guaranteed if you wish to swap back.

Standard Rental Packages

Standard equipment is ideal for beginners but does not include swap options.
If you wish to swap equipment, a Premium package is required.

6. Arrival & Rental Pick-Up

To make your first day easier, rental equipment can be collected after 3:00 PM the day before your hire begins.

All equipment must be returned by 10:00 AM on the final day of hire.
Late returns will result in an additional full-day rental charge.

7. Retail Terms & Conditions

Faulty Goods Refund Policy

You are entitled to a refund, exchange, or store credit if:

• The product is faulty or unsafe
• The fault was not disclosed at the time of purchase
• The item is returned within 14 days
• Proof of purchase is provided

Items that have been worn, used, or returned without original tags or packaging cannot be refunded.

Warranty claims may take up to 30 days to process and may require manufacturer approval.

Sale items are included in this policy.

8. Change of Mind Policy

If you change your mind about a purchase, we offer a refund or exchange provided that:

• The item is returned within 7 days of purchase
• The item is unused, unworn, and in original condition
• All tags and packaging are intact
• A valid receipt is provided

Sale items are also included in this policy.

9. Contact Us

If you have any questions about these Terms & Conditions, please contact us info@skihirenz.com